Terms of Service

Last updated: May 10, 2026  ·  Version 2026-05-10

By using TrooNow ("the Service"), you agree to these terms. If you don't agree, don't use the Service.

1. What the Service provides

TrooNow provides website hosting, online ordering, scheduling, SMS notifications, analytics, and related tools for food service businesses ("Merchants"). Each Merchant gets a dedicated subdomain and admin dashboard.

TrooNow is a software platform only. We are not a food business, restaurant, food truck, caterer, food delivery service, or food handler of any kind. We do not prepare, cook, handle, package, store, sell, or deliver any food or beverages. We have no involvement in, and no control over, what any Merchant sells, how it is prepared, or how it is handled. Every food and beverage transaction is exclusively between the customer and the Merchant.

2. Accounts and acceptance

You must provide accurate information when you sign up. You're responsible for keeping your login credentials secure. One person or business per account — don't share accounts or create multiple accounts to avoid paying.

When you sign up, you affirmatively accept these Terms and our Privacy Policy by checking an acceptance box. We record the date, time, your IP address, your user-agent, and the version of the Terms you agreed to, and we retain that record for the life of your account plus seven (7) years as proof of acceptance. Continuing to use the Service after we notify you of a material update to these Terms constitutes acceptance of the updated version.

3. Platform subscription payments

• Subscriptions are available on three billing cycles — monthly, quarterly (every 3 months), or annual (billed once per year). Prices for each cycle are listed on our pricing page. Annual and quarterly plans are priced lower per month than the monthly plan.
• Your first 14 days are free. You can start a trial without a credit card using the magic-link signup option. If you add a payment method at signup, your card is charged automatically after the trial ends on the cycle you selected. If you signed up without a card, you must add a payment method before your trial expires to continue using the platform. Checkout on your site is locked until you are on a paid plan.
• We don't charge transaction fees on top of your payment processor's standard rates. Your processor (Stripe or Square) charges their own transaction fees directly to you — check your processor agreement for current rates.
• You can cancel anytime from your billing portal. No cancellation fees. Monthly plans are not refunded for the current period already paid. Quarterly and annual plans are non-refundable after the trial period; if you cancel early, any unused time is converted to account credit valid for 12 months, which applies automatically if you resubscribe.
• Refunds on TrooNow subscription charges due to billing error are handled on a case-by-case basis. Contact us at [email protected] if you believe you were charged in error.

3a. Done-For-You (DFY) setup service

TrooNow offers an optional one-time "Done-For-You" setup service in which we build your food truck site for you based on information you provide through the DFY intake form. The following terms apply to this service specifically:

• Fees. The DFY service requires a $500 deposit at the time you request the service, plus a $1,495 balance payment before your completed site is handed over. A separate monthly subscription is required to keep the site live. All fees are in U.S. dollars.
• Deposit. The $500 deposit is non-refundable once we have begun work on your site. "Begun work" means we have reviewed your intake form and started building. If you cancel before work begins, a full refund of the deposit is available.
• Delivery timeline. We target delivery within 5 business days of receiving your complete intake submission (including all required logos, photos, and menu information). Delays caused by missing or incomplete materials extend this timeline. We do not guarantee delivery within any specific period and are not liable for delays.
• What's included. The DFY service includes setup of your branded food truck website, online ordering, and menu based on the information you provide. It does not include payment processor setup (Stripe or Square — you must connect your own account), domain registration, or ongoing content management after handover.
• Your content. You are solely responsible for the accuracy of all menu items, prices, hours, photos, and business information you provide. TrooNow builds based on what you submit — we do not verify or warrant the accuracy of your content.
• Balance payment. The $1,495 balance is due before we transfer control of the completed site. We will send you a payment link when the build is ready for review. Site access is not granted until the balance is paid in full.
• Refunds on balance. The $1,495 balance payment is non-refundable after site handover. If you are dissatisfied with the completed site before handover, contact us at [email protected] and we will work to resolve the issue before requiring payment.

4. Customer payments and order refunds (Merchants' responsibility)

Customer orders placed on your site are processed via your chosen payment processor — either Stripe Connect or Square (connected via OAuth). Payments go directly into your connected Stripe or Square account. TrooNow does not hold or handle those funds.

• You are solely responsible for customer refunds on orders. TrooNow cannot issue refunds on your behalf. Refunds are issued through your Stripe or Square dashboard depending on which processor you use.
• You set your own refund policy and are responsible for displaying it to customers on your site. We recommend making it clear and visible before checkout.
• We recommend a "final sale" policy for prepared food orders unless the order is objectively wrong (missing items, wrong food, etc.).

5. Chargebacks and disputes (Merchants' responsibility)

A "chargeback" is when a customer's bank forcibly reverses a charge. Chargebacks cost you the disputed amount plus a fee charged by your payment processor (Stripe currently charges $15; Square's fee may differ — check your Square seller agreement). Important facts:

• TrooNow is not liable for chargebacks on your orders. The funds live in your Stripe or Square account; disputes happen between you, the customer's bank, and your processor.
• When a chargeback is filed on a Stripe order, we notify you immediately via email and flag the order in your admin Disputes page. You typically have 7 days from notification to submit evidence. For Square orders, manage disputes directly in your Square Seller Dashboard.
• You are responsible for responding to chargebacks through your processor's dashboard. TrooNow cannot submit evidence on your behalf.
• Excessive chargeback rates can cause Stripe or Square to suspend your account. If that happens, you can't process orders through TrooNow until your processor reinstates you. We cannot override this.
• We recommend clear order confirmations, visible refund policies, and good customer communication to minimize chargebacks.
• Any fees, fines, or losses arising from chargebacks, excessive dispute rates, or payment processor account issues are solely your responsibility as the Merchant.

6. Tenant liability and indemnification

As a Merchant using TrooNow:

• You are solely responsible for every aspect of your food and beverage operation — including but not limited to food preparation, cooking, handling, storage, packaging, temperature control, cross-contamination prevention, allergen management, and delivery or pickup logistics.
• You are solely responsible for complying with all applicable federal, state, and local laws and regulations, including food safety laws, health codes, FDA regulations, USDA requirements, labor laws, tax obligations, consumer protection laws, SMS/TCPA rules, and PCI DSS scope as applicable, in every jurisdiction where you operate.
• You are solely responsible for obtaining and maintaining all required licenses, permits, health department certifications, and inspections necessary to operate your food service business.
• You are solely responsible for the accuracy of your menu descriptions, ingredient lists, pricing, hours, dietary claims, and allergen disclosures. Customers with food allergies or dietary restrictions rely on the information you provide — you bear full responsibility for its accuracy.
• You agree to indemnify, defend, and hold TrooNow and its owners, officers, employees, and affiliates harmless from any and all claims, damages, losses, liabilities, injuries, illnesses, deaths, penalties, fines, back taxes, interest, audit costs, attorneys' fees, and expenses arising from or related to: the food or beverages you prepare, sell, or deliver; foodborne illness, allergic reactions, or any other health or safety incident involving your products or premises; customer orders you fulfill; chargebacks on your orders; disputes with customers; regulatory violations or failed inspections; content you publish to your site; tax filings, payments, or reporting obligations (whether or not based on data from the Service); your reliance on any bookkeeping, P&L, tax summary, mileage, or financial figure generated by the Service; and any other act or omission by you or your personnel.

7. Food, beverage, and health safety — NOT our responsibility

TrooNow is a software platform. We have no involvement in the preparation, handling, storage, sale, or delivery of any food or beverage sold through a Merchant's site. The following applies in all cases, without exception:

• We are not a food business. TrooNow is not a restaurant, food truck, caterer, food delivery company, food broker, or food handler. We never take possession of, touch, inspect, or control any food or beverage product.
• Food safety is entirely the Merchant's responsibility. Each Merchant is solely responsible for safe food handling, proper storage temperatures, preventing cross-contamination, sanitation of equipment and surfaces, and all other food safety practices required by applicable law.
• Allergen disclosures are the Merchant's responsibility. TrooNow does not verify, validate, or warrant any allergen, dietary, or ingredient information displayed on a Merchant's site. Customers with food allergies, intolerances, or dietary restrictions must contact the Merchant directly. TrooNow shall not be liable for any allergic reaction, illness, injury, or death resulting from a customer's consumption of a Merchant's food or beverage products.
• Health code compliance is the Merchant's responsibility. Each Merchant is solely responsible for obtaining and maintaining all required health permits, food handler certifications, and passing all required inspections. TrooNow has no ability to inspect a Merchant's premises or food handling practices and makes no representations about any Merchant's compliance with health or safety regulations.
• We are not liable for food-related harm. TrooNow shall not be liable for any foodborne illness, allergic reaction, injury, death, property damage, or any other harm — to a customer, a Merchant's employee, or any third party — arising from or related to any food or beverage sold, prepared, handled, stored, or delivered by a Merchant. This limitation applies regardless of any theory of liability, including negligence, strict liability, breach of warranty, or any other legal theory.
• Customer complaints go to the Merchant. All complaints, claims, and disputes relating to food quality, food safety, order accuracy, or health issues are between the customer and the Merchant. TrooNow is not a party to those disputes and has no obligation to mediate, investigate, or resolve them.

8. Bookkeeping, tax, and financial tools — NOT professional advice

TrooNow offers optional bookkeeping and financial record-keeping tools (expense tracking, vendor and invoice logs, mileage logs, profit-and-loss summaries, sales-tax summaries, CSV exports, and similar). These tools are informational features intended to help Merchants organize their own business records. They are provided "as is" and without warranty of accuracy, completeness, fitness for a particular purpose, or regulatory compliance.

• Not professional advice. TrooNow is a software platform, not a certified public accountant, tax preparer, bookkeeper, enrolled agent, financial advisor, or law firm. Nothing displayed in the bookkeeping tools, tax summaries, P&L reports, mileage logs, or related exports constitutes tax, legal, accounting, investment, or financial advice. You should consult a licensed CPA, tax professional, or attorney before making any filing, payment, or business decision based on data shown in the Service.
• You are solely responsible for the accuracy and completeness of all data you enter, for verifying any figures the Service calculates or displays, for selecting applicable tax rates and accounting methods, for filing any and all tax returns, and for paying all taxes you owe. Figures displayed in the Service reflect only the data you have entered and the orders processed through TrooNow; they do not reflect cash sales, off-platform revenue, or other activity you have not recorded.
• Sales tax. You are solely responsible for determining which taxes apply to your sales, for configuring correct tax rates in the Service, for collecting, remitting, and reporting sales, use, excise, or other transaction taxes, and for registering with applicable tax authorities. TrooNow does not determine your sales-tax nexus, does not file returns on your behalf, and makes no representation that any rate you configure is correct for any jurisdiction. Any tax totals, summaries, or quarterly breakdowns generated by the Service are estimates based on your inputs and are not tax filings.
• IRS mileage and deduction rates. Any mileage rate, deduction category, or tax-deductible flag shown in the Service reflects publicly published rates at the time the software was written and may be out of date or inapplicable to your situation. Confirm current rates and eligibility with a tax professional.
• 1099, W-2, and payroll. TrooNow does not issue 1099s, W-2s, or other information returns on your behalf. Payroll, tip reporting, employment taxes, and contractor payments are your responsibility.
• Reliance disclaimer. You agree that any reliance you place on data, reports, summaries, exports, or calculations generated by the Service — including but not limited to P&L reports, tax summaries, and mileage deductions — is at your own risk. TrooNow shall not be liable for any penalties, interest, back taxes, audit findings, missed filings, misclassification, underpayment, overpayment, or other damages resulting from errors, omissions, bugs, miscalculations, rate changes, data loss, or your use of these tools.
• Records retention. You are responsible for retaining copies of your financial records for the periods required by applicable law (commonly three to seven years for U.S. tax purposes). You can export your data at any time from the admin dashboard. TrooNow makes no guarantee that your records will remain available beyond the term of your subscription plus any data-retention window stated in our Privacy Policy.
• Tier availability. Bookkeeping features are offered in tiers. The expense, vendor, mileage, P&L, and tax-summary ledger require a Pro or higher plan; bills and accounts-payable tools require a Plus plan. Features, tiers, and availability may change.

9. Your content and data

• You own your content (menus, images, customer data, etc.). We don't claim any rights to it.
• You can export all your data at any time from your admin dashboard.
• We store your data on secure servers and back it up daily.
• If you delete your account, we delete your data within 30 days.

10. Acceptable use

Don't use the Service to:

• Sell anything illegal or violate any laws
• Send spam or unsolicited messages through our SMS features
• Attempt to access other Merchants' data
• Overload the Service with automated requests (scraping, bots, etc.)
• Resell the Service without our permission

We reserve the right to suspend or terminate accounts that violate these terms.

11. Third-party services

The Service integrates with Stripe (payments, Stripe Connect for direct payouts, Stripe Terminal for in-person card readers, and, optionally, Stripe Tax for sales-tax calculation), Square (payments via OAuth-connected Square accounts), Twilio (SMS, if you configure it), Meta (Facebook / Instagram publishing, if you connect it), and OpenStreetMap (maps). Your use of those services is governed by their own terms and privacy policies. We are not responsible for their availability, accuracy, pricing changes, or acts and omissions. Fees charged by those providers (including Stripe and Square processing fees, Stripe Terminal hardware + usage fees, Stripe Tax usage fees, and Twilio per-message fees) are paid by you to that provider.

11a. Merchant-owned hardware and equipment

Any hardware or equipment you use with or alongside the Service is purchased, owned, maintained, and operated by you, the Merchant. TrooNow does not sell, lease, provide, warrant, service, insure, or otherwise supply any physical items of any kind. This includes:

• Technology hardware: tablets, PCs, card readers (e.g. Stripe Terminal devices such as the BBPOS Chipper 2X or Stripe Reader S700), thermal receipt printers (e.g. Star, Epson, MUNBYN), barcode scanners, displays, routers, and related devices.
• Food service equipment: cooking equipment, ovens, fryers, grills, refrigeration units, food warmers, generators, vehicles, food trucks, trailers, serving equipment, utensils, packaging materials, supplies, and any other physical items used in the operation of your food service business.

TrooNow is a software platform only. We have no involvement in the procurement, maintenance, repair, or operation of any Merchant-owned hardware or equipment, and are not liable for defects, failures, downtime, lost revenue, or any other loss arising from such items. Manufacturer warranties and return policies are between you and the seller. We reserve the right to change supported hardware lists, driver compatibility, or integration behavior with reasonable notice.

Customer-facing display (CFD) — software only. The customer-facing display feature is a browser-based software feature included in your subscription. It requires a Merchant-owned device (tablet, monitor, TV, or similar screen) to operate. TrooNow does not provide, sell, lease, warrant, or supply any display hardware. The Merchant is solely responsible for procuring, positioning, securing, and maintaining any hardware used to run the CFD, and for ensuring that any such hardware complies with applicable safety, electrical, and sanitation requirements in their operating environment.

12. Uptime, warranties, and limitation of liability

• We aim for 99.9% uptime but don't guarantee it. Stuff breaks sometimes.
• THE SERVICE, INCLUDING ALL BOOKKEEPING, TAX, FINANCIAL REPORTING, AND ANALYTICS FEATURES, IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, NON-INFRINGEMENT, OR COMPLIANCE WITH ANY LAW OR REGULATION.
• TO THE MAXIMUM EXTENT PERMITTED BY LAW, TROONOW AND ITS OWNERS, OFFICERS, EMPLOYEES, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOST PROFITS OR REVENUE; MISSED ORDERS; LOST DATA; TAX PENALTIES, INTEREST, OR BACK TAXES; AUDIT COSTS; REGULATORY FINES; BUSINESS INTERRUPTION; PERSONAL INJURY; ILLNESS; DEATH; ALLERGIC REACTIONS; FOODBORNE ILLNESS; OR ANY HARM ARISING FROM FOOD OR BEVERAGES SOLD, PREPARED, OR DELIVERED BY A MERCHANT, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
• TO THE MAXIMUM EXTENT PERMITTED BY LAW, TROONOW SHALL HAVE NO MONETARY LIABILITY TO YOU WHATSOEVER. YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY AND ALL CLAIMS OF EVERY KIND, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, STATUTE, OR OTHERWISE, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, IS A SERVICE CREDIT OF UP TO ONE HUNDRED U.S. DOLLARS ($100) IN THE AGGREGATE (NOT PER INCIDENT) APPLIED AGAINST FUTURE SUBSCRIPTION FEES PAYABLE TO TROONOW. SERVICE CREDITS ARE NON-TRANSFERABLE, HAVE NO CASH VALUE, ARE NOT REDEEMABLE FOR CASH, CANNOT BE APPLIED TO THIRD-PARTY FEES (INCLUDING BUT NOT LIMITED TO STRIPE, SQUARE, STRIPE TAX, TWILIO, OR META), EXPIRE AUTOMATICALLY UPON ACCOUNT CLOSURE OR TWELVE (12) MONTHS AFTER ISSUANCE (WHICHEVER COMES FIRST), AND WILL NOT BE REFUNDED OR PAID OUT UNDER ANY CIRCUMSTANCES. YOU EXPRESSLY WAIVE ANY RIGHT TO A CASH REFUND OR ANY OTHER COMPENSATION BEYOND THIS SERVICE CREDIT.
• Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages, so some of the above limitations may not apply to you. In that case, liability is limited to the maximum extent permitted by applicable law.

13. Governing law and jurisdiction

These Terms are governed by and construed in accordance with the laws of the State of Missouri, United States, without regard to its conflict-of-law provisions. Any legal action or proceeding arising out of or relating to these Terms or the Service that is not subject to the arbitration agreement in §14 shall be brought exclusively in the state or federal courts located in Missouri, and you hereby consent to the personal jurisdiction of those courts.

14. Arbitration and class action waiver

Please read this section carefully — it affects your legal rights.

You and TrooNow agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service (including any dispute about the validity, applicability, or enforceability of this arbitration agreement) shall be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, except that either party may bring an individual claim in small claims court if it qualifies. Arbitration will be conducted in Missouri or via videoconference.

• No class actions. You and TrooNow each waive the right to a trial by jury and the right to participate in any class action, class arbitration, or representative proceeding. All disputes must be brought in your individual capacity only.
• Opt-out. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing support@troonow.com with "Arbitration Opt-Out" in the subject line and your account email. Opting out does not affect any other part of these Terms.
• If the class action waiver is found unenforceable in a particular case, that case shall proceed in court and not in arbitration, but the waiver remains in effect for all other cases.

15. DMCA and intellectual property

TrooNow respects intellectual property rights and complies with the Digital Millennium Copyright Act ("DMCA"). If you believe content on a Merchant's site hosted by TrooNow infringes your copyright, please send a written notice to support@troonow.com that includes: (1) identification of the copyrighted work claimed to be infringed; (2) identification of the infringing material and its location on the site; (3) your contact information; (4) a statement that you have a good-faith belief that the use is not authorized; and (5) a statement under penalty of perjury that the information is accurate and you are the copyright owner or authorized to act on their behalf.

Merchants are solely responsible for the content they publish to their sites, including menus, images, blog posts, and marketing copy. TrooNow does not pre-screen Merchant content and is not liable for infringing content uploaded by Merchants, but will respond to valid DMCA notices by removing or disabling access to the identified material.

16. Alcohol, age-restricted, and regulated items

Some food service businesses sell alcohol, tobacco, CBD products, or other age-restricted or regulated items. If you as a Merchant sell any such items through your TrooNow-hosted site:

• You are solely responsible for complying with all applicable federal, state, and local laws governing the sale of those items, including age verification requirements, licensing, and labeling obligations.
• You are solely responsible for verifying the age of customers at the point of delivery or pickup. TrooNow does not provide age-verification technology and cannot verify customer ages on your behalf.
• You agree to indemnify TrooNow against any claims, fines, penalties, or damages arising from your sale of age-restricted or regulated items.
• TrooNow reserves the right to suspend or terminate any Merchant account that we reasonably believe is selling regulated items in violation of applicable law.

17. Web accessibility

TrooNow makes reasonable efforts to ensure the platform itself is accessible. However, each Merchant is responsible for the content they publish to their site — including menu descriptions, images (and their alt text), and any custom HTML or text — and for ensuring that content meets any accessibility standards required by applicable law, including the Americans with Disabilities Act ("ADA") as it may apply to their business. TrooNow is not liable for any ADA or accessibility claim arising from a Merchant's content or business practices.

18. Changes to these terms

We may update these terms from time to time. We'll email you about significant changes at least 14 days before they take effect. Continued use of the Service after changes take effect means you accept the new terms.

19. Contact

Questions about these terms? Email us at support@troonow.com or use our contact form.